Privacy Policy

This Privacy Policy explains how Kosenai collects, uses, shares, and protects information when you use our website, studio, and related services (the “Service”). By using the Service, you agree to the practices described here.

We collect information that helps us run the Service and support you:

• Account and contact information: name, email address, authentication details from providers such as Clerk, team membership, and profile preferences.
• Creator content: scripts, shot lists, notes, uploads, prompts, and feedback you submit while using the Service.
• Billing information: payment method details processed securely by payment processors (such as Stripe), along with billing history and subscription selections.
• Usage and device data: app interactions, performance and diagnostic data, IP address, device/browser information, and cookies or similar technologies used for session management and analytics.
• Support communications: information you share with us when you request help or provide product feedback.

We use the information we collect to provide, secure, and improve the Service:

• Operate and maintain the Service, including authentication, content rendering, and collaboration features.
• Process payments, manage subscriptions, and detect fraudulent or abusive activity.
• Respond to support requests and communicate about updates, policy changes, or product news.
• Research and improve product performance, reliability, and usability using aggregated or de-identified insights.
• Comply with legal obligations and enforce our Terms of Service.

To generate outputs, we may send your prompts or content to third-party AI providers (for example, OpenAI or Google). Those providers process the data to return results and are bound by their own terms and privacy policies. Avoid submitting sensitive information unless it is necessary for your use case and you understand the associated risks.

We do not sell your personal information. We share data only as needed to operate the Service or as required by law:

• Service providers: cloud hosting, authentication (such as Clerk), payments (such as Stripe), analytics, logging, email delivery, and AI model providers that help us operate the Service.
• Business purposes: if we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred subject to confidentiality obligations.
• Legal compliance: to comply with applicable law, enforce our agreements, or protect the rights, safety, and security of our users or the public.
• Aggregated or de-identified data: insights that cannot reasonably be used to identify you.

We use cookies and similar technologies to keep you signed in, secure the Service, remember preferences, and understand how features perform. You can adjust browser settings to block or delete cookies, but some features may not work correctly without them.

We retain information for as long as it is needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. If you close your account or request deletion, we will delete or de-identify data we are not legally required to keep, subject to reasonable archival and backup practices.

We implement technical and organizational safeguards designed to protect your information. No system is perfectly secure, and we cannot guarantee absolute security. Please use strong passwords, keep access tokens confidential, and notify us promptly if you suspect unauthorized access.

Depending on your location, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing. You can also:

• Update account and billing information in your profile or workspace settings.
• Request deletion of your account and associated data, subject to legal or contractual requirements.
• Manage marketing communications by unsubscribing or adjusting your preferences in emails.
• Contact us to exercise your rights or ask questions about how we handle your data.

The Service may be operated from and data may be stored in the United States or other countries. By using the Service, you consent to transferring information to locations that may have different data protection rules than your region, while we apply appropriate safeguards.

The Service is not intended for children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can take appropriate action.

We may update this Privacy Policy to reflect changes to our practices or for legal reasons. When we make material changes, we will update the date at the top and, when practical, provide additional notice.

If you have questions about privacy or would like to exercise your rights, contact us at support@kosenai.com.